Later Edit: Okay, within an hour of me posting this, guess what happened? I got a response back from Bluetti regarding the message I’d sent them last week about the RFI issue. They acknowledged that yes, there are RFI problems but they can’t do much about it at this time and are working to try to improve future models. And they gave me $2,000 Bluetti Bucks, whatever the heck those are. So I changed the headline up there from “do not buy” to Be Cautious.
From what I’ve been seeing on social media, Bluetti’s customer service is allegedly not very good. Scrounging around on places like Reddit, Youtube, and various forums, I’ve been seeing story after story from customers having trouble getting any kind of response from the company’s customer service department.
You can’t sell a very high tech, very complex and extremely expensive product like Bluetti does without a good customer service department to solve customer problems. And it seems that as of right now at least, Bluetti doesn’t have a good record when it comes to service after the sale.
The Bluetti equipment I’ve been working with here has been excellent, well made and it works. But seeing all of the stories about their customer service makes me very, very nervous.
So, does getting a response back from the company make me feel less uncomfortable? That I got a response back that actually addressed the problem, even though they couldn’t do anything about it, and that they tried to make up for it by giving me the “Bluetti Bucks” does help, I must admit. But I’m still nervous about all the issues I’ve been seeing regarding customer service.